I trust them and they're good!
I've been meaning to write a review for a while now because we have had tremendous service with Battleground Kia. In the past several years my wife and I have bought two vehicles here and if I can help it I will never buy another anywhere else. The sales process is about as transparent and fair as I've ever experienced (and I've bought a lot of cars). Used car prices are in line or better than anywhere else I could find online and I never felt like they were playing games or wasting my time. They were also very fair in dealing with a troublesome trade-in when we bought the Sorento. Another dealer had done me dirty and they worked hard to get me out from under it.But where they really earned my loyalty is with the service department. I don't see them too often because our 2014 Cadenza and 2016 Sorento are crazy reliable, but when I do it's a good experience. No surprises, good pricing, and I never feel like they are selling me something I don't need.My visit today was a prime example of how they do business. I ran in with dead batteries in a couple of key fobs and a broken (dropped) fob which I couldn't get back together properly. No appointment, I was just hoping someone could help. The service department not only got all the fobs working again, but when I asked how much I owed them, they said there would be no charge. I was in and out in about ten minutes. Just fantastic service.This service level seems to be the case for other Kia dealers as well. Last September after purchasing the Sorento, my wife was driving it when the sunroof would not close. This is an urgent situation for obvious reasons, and she was visiting family in VA while I was out of the country at the time. After taking it to the Kia dealership in Midlothian, not only did they fix the roof under warranty for no charge but they washed it and filled up the gas tank. This was at a dealership where we did not even buy the vehicle and since we bought it used I'm not even sure they were required to cover the issue under warranty.Working with Battleground Kia has been a refreshing purchase and service experience and I would recommend them completely.
We love our car! A BIG Thank you to our sales rep Dawn. She was very patient and helped us through the process. I would definitely recommend Battleground Kia and Dawn for any purchase.Thanks again!
My husband had medical issues and the renewal registration date was almost forgotten. Tony was simply great in getting the inspections expedited so I could get the renewal decals. This was my first trip to the Kia service center since my husband always handles "car stuff'". I was impressed with the service and the service area in general.
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